TotalDesk is the ultimate customer support and help desk solution built specifically for WordPress. It integrates all essential support features into a single plugin—including a ticketing system, live chat, knowledge base, canned responses, and notifications—without relying on third parties.
Key Features of TotalDesk:
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Integrated Ticket System
Let users submit support tickets from the front end while agents manage, assign, and reply in the backend. -
Built-in Live Chat
Real-time messaging with visitors and logged-in users—no external service required. -
Knowledge Base / FAQ Module
Create categorized articles to help users find answers before submitting tickets—reduces support load. -
Email Notifications
Get notified of new tickets, replies, and status updates—fully customizable email templates included. -
Canned Responses
Save and reuse replies for common questions—boost agent productivity and consistency. -
Performance & Satisfaction Reports
Powerful analytics tools to track ticket status, response time, and customer satisfaction. -
Multilingual & WPML Compatible
Build a global support system with translation-ready code and integration with WPML/Polylang.
