WooCommerce Support Ticket System

WooCommerce Support Ticket System by Vanquish is a fully integrated helpdesk plugin that brings a powerful support ticketing interface right into your WooCommerce store. It allows customers to submit tickets related to their orders, products, or general queries—while giving your team a central place to manage, track, and respond to those tickets.

Key Features:

• Native WooCommerce Integration
  Link support tickets directly to WooCommerce orders, customers, and products for contextual support.

• Customer Ticket Portal
  Allows customers to submit, view and reply to tickets directly from the My Account page.

• Admin Ticket Dashboard
  Allows store owners and agents to view, assign, prioritize, and respond to tickets from the backend interface.

• Email Notifications
  Automatic alerts for new tickets, replies, and status changes—keeps both sides informed.

• Custom Ticket Fields
  Add custom fields like department, priority, or issue type to collect structured information from customers.

• File Attachments Support
  Allow customers and agents to attach images, PDFs, invoices, or screenshots within tickets.

• Private/Internal Notes
  Agents can leave private notes visible only to staff—ideal for internal collaboration.