TotalDesk – Ticket & Support Plugin for WordPress

TotalDesk is the ultimate customer support and help desk solution built specifically for WordPress. It integrates all essential support features into a single plugin—including a ticketing system, live chat, knowledge base, canned responses, and notifications—without relying on third parties.

Key Features of TotalDesk:

• Integrated Ticket System
  Let users submit support tickets from the front end while agents manage, assign, and reply in the backend.

• Built-in Live Chat
  Real-time messaging with visitors and logged-in users—no external service required.

• Knowledge Base / FAQ Module
  Create categorized articles to help users find answers before submitting tickets—reduces support load.

• Email Notifications
  Get notified of new tickets, replies, and status updates—fully customizable email templates included.

• Canned Responses
  Save and reuse replies for common questions—boost agent productivity and consistency.

• Performance & Satisfaction Reports
  Powerful analytics tools to track ticket status, response time, and customer satisfaction.

• Multilingual & WPML Compatible
  Build a global support system with translation-ready code and integration with WPML/Polylang.